It is a computer-based test by Transport for London (TfL) that all existing and new Private Hire Drivers must complete before becoming a licensed Private Hire Driver in London.

SERU stands for Safety, equality and regulatory understanding. The test was introduced by TfL to improve customer service and help ensure public safety.

All TfL Private Hire Drivers in London will need to take the SERU test. This includes existing drivers.

Yes, all drivers are required to complete and pass the TfL SERU assessment. New drivers will also need to complete the TfL Topographical Skills assessment and the Speaking and Listening test. These are often all taken on the same day.

You cannot book your SERU test until you get invited by TfL by email and letter.

The SERU assessment costs £36, and you will need to pay TfL on the day using your credit or debit card. American Express is not accepted. If you are re-sitting the SERU test, it will cost £16.

The SERU test is made up of 36 questions, you will get 45 minutes to complete the test. You will also get 5 minutes before the test to practice some trial questions.

Firstly, read the PHV Driver Handbook provided by TfL. Then make sure you take SERU mock tests to ensure you are ready. Remember on the day of the test you will have a copy of the PHV Driver Handbook with you, so make sure you utilise it.

Don’t worry, make sure you let TfL know in advance by calling them on 0343 222 4444 or emailing them at tphdriverassessments@tfl.gov.uk – TfL will make reasonable adjustments to ensure you can take your SERU test.

The questions are made up of Multiple-Choice Questions (MCQ’s), Sentence Completion (Drop down) and MCQ Grammar Questions.

If you cannot attend you SERU test, make sure you email or call TfL at tphdriverassessments@tfl.gov.uk – If you ignore, your test will be marked as a fail.

If you need to change your SERU test date, you can do so by calling TfL on 0343 222 4444 or emailing them on tphdriverassessments@tfl.gov.uk

Your SERU test results will be sent to you via email and letter. It usually takes around 2-weeks to get your results. Sometimes there may be delays, you can chase TfL up on tphdriverassessments@tfl.gov.uk

Don’t worry, on your “My account” page you will see 1 link to your SERU mock test pack. You just need to restart the quiz to take another one and it will load a different set of questions. Once you’ve completed the number of mock tests you’ve purchased, you will be notified. You can also see how many attempts you have made on your “My account” page.